Shipping Policy – ECOM VYAPAAR
Thank you for shopping with ECOM VYAPAAR. This Shipping Policy outlines how we process, dispatch, and deliver orders placed on our website https://urbancart.com.
1. Order Processing Time
- All standard orders are processed within 1–2 business days after payment confirmation.
- Customized or made‑to‑order products may require additional time; specific timelines will be mentioned on the product page.
2. Shipping & Delivery Timeline
- We deliver across India through reliable courier and logistics partners.
- Standard delivery time is 3–7 business days, depending on your location.
- Deliveries to remote or non‑serviceable areas may take longer.
- Please note: delays may occur due to weather conditions, public holidays, or courier constraints.
3. Shipping Charges
- Applicable shipping charges are displayed at checkout before payment.
- Free shipping may be offered during promotional campaigns or for orders above a specified value.
4. Order Tracking
- Once your order is dispatched, you will receive a tracking link via SMS or email.
- Tracking information is updated by the courier partner and may take up to 24 hours to reflect.
5. Incorrect Address / Failed Delivery
To ensure smooth delivery, please provide accurate shipping details. Orders may be delayed or returned due to:
- Incorrect or incomplete address
- Unreachable contact number
- Customer unavailability at the time of delivery
In such cases, reshipping charges may apply.
6. Damaged or Missing Items
If your order arrives damaged or items are missing:
- Notify us within 48 hours of delivery
- Share clear photos/videos as proof
- Contact us at support@urbancart.com or call +91 7206390105
We will resolve the issue promptly through replacement or refund.
7. International Shipping
Currently, ECOM VYAPAAR does not offer international shipping. We ship only within India.